Claims Made Simple
Your Step-by-Step Guide to Filing a Claim With Us

Dealing with the unexpected can be overwhelming, but filing your insurance claim shouldn’t be. Whether it’s a fender bender, storm damage, or a covered loss, our team is here to guide you through the process with clarity, care, and support from start to finish.

Step 1: Contact Us Immediately

Act fast to start your claim with confidence.

As soon as something happens—whether it’s a car accident or property damage—reach out to us by phone, email, or in person. Early contact helps us respond quickly and guide you through the next steps.

Step 2: Collect Key Information

The right details make the process smoother.

Gather your policy number, date and location of the event, a brief summary of what happened, and any photos or documentation. If applicable, have your police report number ready.

Step 3: File Your Claim

We’ll make sure it’s done right.

Submit your claim with help from our team. We’ll review everything with you, answer questions, and ensure your coverage details and deductible are clear.

Step 4: Adjuster Review

A professional will assess your case.

A licensed adjuster will evaluate your claim, possibly request more info, or schedule an inspection. We’ll stay in touch with updates and support throughout the process.

Step 5: Approval & Payment

Quick resolution so you can move forward.

Once approved, you’ll receive payment or repair authorization. We can also refer you to trusted repair providers and explain what your payout includes.

Step 6: Ongoing Support

Our help doesn’t stop here.

After your claim is settled, we’re still here to assist. Whether you have follow-up questions or want to adjust your coverage, we’ll help you stay protected moving forward.

Frequently asked questions

You can begin by contacting your insurance agent or customer service team. They’ll walk you through the next steps and help you gather what’s needed.

Typically, you’ll need your policy number, date and location of the incident, a description of what happened, and any supporting photos or documentation.

It’s best to report a claim as soon as possible. Most policies require you to notify your insurer promptly—delays could impact your coverage.

This depends on several factors including your claims history, the type of claim, and the terms of your policy. Your agent can explain how a claim may affect your rate.

Your deductible is the amount you pay out of pocket before your insurance kicks in. The claim payout will typically be the total loss minus your deductible.

Not always. Your insurance company may send an adjuster or recommend preferred vendors. However, it’s helpful to have photos or early estimates ready.

The timeline varies based on the type of claim and complexity. Simple claims may be processed within days, while others can take longer if more investigation is required.

Yes, you often have the option to choose your own, although insurers may recommend trusted vendors. Just make sure your provider is licensed and insured.

You have the right to ask for a detailed explanation and appeal the decision. Your insurance team can help guide you through next steps or dispute options.

Your local agent or service representative is your go-to resource. They’ll keep you updated, explain each step, and advocate on your behalf if needed.

Need Help? Contact Us

  • Address: 1930 Cobb Parkway, Suite 110
    Kennesaw, GA 30144
  • Phone Number: 470-938-7200
  • Email Address: [email protected]
  • Web Address: https://www.thehicksagency.com
  • Office Hours: Monday: 9:00 AM - 5:30 PM
    Tuesday: 9:00 AM - 5:30 PM
    Wednesday: 9:00 AM - 5:30 PM
    Thursday: 9:00 AM - 5:30 PM
    Friday: 9:00 AM - 5:30 PM
    Saturday: 9:30 AM - 2:00 PM
    Sunday: Closed
Quick Claim Checklist
  • Policy number
  • Incident details
  • Photos (if applicable)
  • Contact info for involved parties