Privacy Policy

Effective Date: September 28, 2026

The Hicks Agency respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting an insurance quote, or communicating with our agency.

This Privacy Policy explains what information we may collect, how we may use it, and the choices available to you.

1. Information We May Collect

We may collect information you voluntarily provide when you:

  • request an insurance quote;
  • complete a contact form;
  • call or email our agency;
  • communicate with us by text message;
  • request information about insurance products; or
  • otherwise interact with our website.

Depending on the service requested, this information may include:

  • name;
  • telephone number;
  • email address;
  • mailing address;
  • ZIP code;
  • preferred contact method;
  • current insurance information;
  • policy expiration information;
  • vehicle information;
  • property information;
  • insurance coverage interests; and
  • information you include in a quote request or message.

Additional information may be requested later when necessary to obtain an insurance quote or complete an insurance application.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages viewed;
  • referring website;
  • date and time of access; and
  • general website usage information.

This information may be collected through cookies, analytics services, server logs, or similar technologies.

3. How We Use Your Information

We may use your information to:

  • respond to your inquiries;
  • prepare or assist with insurance quotes;
  • communicate with you about insurance products or services;
  • connect you with appropriate insurance carriers;
  • provide customer service;
  • process insurance-related requests;
  • maintain business and customer records;
  • improve our website and services;
  • prevent fraud or misuse;
  • comply with legal and regulatory obligations; and
  • protect our rights, customers, and business.

4. Insurance Quote Information

Information submitted through our quote forms may be used to evaluate insurance options available to you.

Providing information through this website does not guarantee:

  • eligibility;
  • insurance coverage;
  • a particular premium;
  • carrier approval; or
  • issuance of an insurance policy.

Additional information may be required before an insurance carrier can provide a final quote or issue coverage.

5. How We May Share Information

We may share information when reasonably necessary to provide insurance services, including with:

  • insurance companies;
  • insurance wholesalers or intermediaries;
  • service providers that assist our business;
  • website hosting providers;
  • customer relationship management providers;
  • email or communications providers;
  • information technology and security providers;
  • professional advisers; and
  • government or regulatory authorities when legally required.

We may also disclose information when necessary to protect our legal rights or prevent fraud, misuse, or security threats.

6. We Do Not Sell Personal Information

The Hicks Agency does not sell personal information to third parties for monetary compensation.

We do not provide customer information to unrelated third parties for their independent marketing purposes unless authorized by the customer or permitted by law.

7. Text Messages and Email Communications

If you provide your telephone number or email address, we may contact you regarding your insurance inquiry or quote request.

If you choose text messaging as your preferred contact method, message and data rates may apply.

You may request that we stop promotional communications at any time.

Transactional or service-related communications may still be sent when necessary to provide requested services.

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • remember website preferences;
  • improve website functionality;
  • measure website traffic;
  • understand how visitors use the site; and
  • improve website performance.

Your browser may allow you to block or delete cookies.

Disabling certain cookies may affect website functionality.

9. Third-Party Websites

Our website may link to third-party websites, including insurance carrier websites.

Those websites maintain their own privacy policies and practices.

The Hicks Agency is not responsible for the privacy practices or content of third-party websites.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Please avoid submitting highly sensitive information through general website contact forms unless the form specifically requests it and appropriate protections are provided.

11. Data Retention

We may retain information for as long as reasonably necessary to:

  • respond to insurance inquiries;
  • provide services;
  • maintain business records;
  • comply with legal or regulatory requirements;
  • resolve disputes; and
  • protect our legal rights.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

12. Your Privacy Choices

You may contact us to request that we:

  • update incorrect contact information;
  • change your communication preferences; or
  • address questions concerning personal information submitted through our website.

Certain insurance, transaction, compliance, or business records may need to be retained as required or permitted by law.

13. Children’s Privacy

This website is intended for individuals seeking insurance information and services and is not directed to children under 13.

We do not knowingly collect personal information from children under 13 through the website.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable requirements.

The effective date at the top of this page will indicate when the policy was last updated.

15. Contact Us

For questions about this Privacy Policy or how information is handled, contact:

The Hicks Agency
Kennesaw, Georgia
Phone: (470) 938-7200
Email: brianhicks@geico.com
Website: https://www.thehicksagency.com